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Discussion Starter · #1 ·
Can anyone help?!

I have a 67 plate X250d X Class, with roughly 30k miles on it, warranty expired in November 2020. It recently wouldn't start, so I took it to a local garage who told me one cell of the battery was dead. £200 later I'm sorted. However, the passenger SRS light remained on. I then noticed I was losing oil on my drive. I took it to Mertrux in Derby who have told me the turbo has gone! They have quoted £5k+VAT to replace it! I complained saying that a vehicle this new with this mileage shouldn't need a new turbo, they offered a 25% contribution. This is without a diagnosis or cost for the faulty SRS on the passenger side.

Who can justify such a massive bill on a relatively new vehicle. Has anyone had similar problems, or can anyone offer any guidance on complaining to Mercedes central?

Thanks in advance.

Pete
 

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Can anyone help?!

I have a 67 plate X250d X Class, with roughly 30k miles on it, warranty expired in November 2020. It recently wouldn't start, so I took it to a local garage who told me one cell of the battery was dead. £200 later I'm sorted. However, the passenger SRS light remained on. I then noticed I was losing oil on my drive. I took it to Mertrux in Derby who have told me the turbo has gone! They have quoted £5k+VAT to replace it! I complained saying that a vehicle this new with this mileage shouldn't need a new turbo, they offered a 25% contribution. This is without a diagnosis or cost for the faulty SRS on the passenger side.

Who can justify such a massive bill on a relatively new vehicle. Has anyone had similar problems, or can anyone offer any guidance on complaining to Mercedes central?

Thanks in advance.

Pete
Oh Pete, what terrible luck, I feel your pain. I’ve had a list of faults with mine, and my experience with MB has been so bad I’m leaving the brand. My advice is contacting the financial ombudsman tel 0300 123 9123 or 0800 023 4567. They helped me, and got MB dealing with the matter to conclusion, when MB had basically told me to “do one” and there was nothing wrong with my vehicle. Good luck!!
 

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Discussion Starter · #3 ·
Oh Pete, what terrible luck, I feel your pain. I’ve had a list of faults with mine, and my experience with MB has been so bad I’m leaving the brand. My advice is contacting the financial ombudsman tel 0300 123 9123 or 0800 023 4567. They helped me, and got MB dealing with the matter to conclusion, when MB had basically told me to “do one” and there was nothing wrong with my vehicle. Good luck!!
Thanks Matt
I’m sort of pleased to know that at least I’m not the only one suffering! However, since I originally posted I complained to MB central, and also spoke to a different MB Commercial franchise, who were much more honest. They said ask them to check the turbo again as it’s more likely to be a known fault on a seal on a pipe on the turbo. I went fairly nuts at everyone, and suddenly all items were fixed free of charge, the truck was washed and I got a ‘sort of’ apology. Utterly outrageous. Mertrux were caught with their pants down in other words, trying to replace £5k of turbos and intercooler that weren’t even faulty! I would get rid of mine but think I’ll keep it until an electric truck finally comes to market :) obviously not a Merc, awful service.
 

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Thanks Matt
I’m sort of pleased to know that at least I’m not the only one suffering! However, since I originally posted I complained to MB central, and also spoke to a different MB Commercial franchise, who were much more honest. They said ask them to check the turbo again as it’s more likely to be a known fault on a seal on a pipe on the turbo. I went fairly nuts at everyone, and suddenly all items were fixed free of charge, the truck was washed and I got a ‘sort of’ apology. Utterly outrageous. Mertrux were caught with their pants down in other words, trying to replace £5k of turbos and intercooler that weren’t even faulty! I would get rid of mine but think I’ll keep it until an electric truck finally comes to market :) obviously not a Merc, awful service.
Hi there, I had a problem recently that sounds like yours on my X250d. I noticed a slow oil leak from high up on the front right hand side of my engine. I took it to my MB dealer who said it was a leaking o-ring oil seal on a pipe from the turbo (don't know which turbo). They fixed it under warranty so I don't know how much it would have cost, but they fixed it in a couple of hours so obviously not a big deal.
 

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Discussion Starter · #5 ·
Hi there, I had a problem recently that sounds like yours on my X250d. I noticed a slow oil leak from high up on the front right hand side of my engine. I took it to my MB dealer who said it was a leaking o-ring oil seal on a pipe from the turbo (don't know which turbo). They fixed it under warranty so I don't know how much it would have cost, but they fixed it in a couple of hours so obviously not a big deal.
Yep, that’s what mine was all along, they just tried to charge £5k for it!!
 

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Hi there again. Further to my experience with the oil leak from a pipe to one of the turbos on my X250d, now I have had an oil leak from the similar pipe of the other turbo (the main turbo in this instance). Once again it was fixed under warranty by my local MB dealer/service agent. A bit lucky that this oil leak appeared only 3 days before my new-car warranty was due to expire! Naturally I did not wait long to report the leak!
 

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And now that I've read a few posts, beginning to think my X class 350 d is a lemon and I'll get nothing but pain wasting my time trying to reason with a dealer who I think is compelled to follow Mercedes the company's stance on servicing ( not) warranty issues.
 
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